Return product
Not satisfied with your purchase? You can register your order as a return up to 14 days after receiving your order. Follow the steps below to successfully return your order / product:
- You have 14 days after receiving your order to report the return to us.
- Complete the return form online and email it to retour@worktrainer.nl.
- Print out the completed form. Pack your return well, preferably in the original packaging.
- Stick the form, with the return address clearly visible, on the packaging.
- Return your products within 14 days of your return notification to the return address. Please note: The return is not free of charge. You must pay the shipping costs yourself.
- Once the return is back with us, we will check the product for any damage/missing parts/original packaging. Should the product be damaged or the packaging damaged more than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packed when returning it. In case of damage, we will contact you.
- If the product is received back in good order, we will refund you the original order amount including any shipping costs within 14 days of your return notification. We will contact you about the refund.
Warranty
The warranty is 12 months.
Use at your own risk
The use of the desk bike and / or accessories thereof is entirely at your own risk. We are not liable for any form of damage, including physical or psychological, which may result from the use of the products. An instruction manual or instruction is supplied with the product. Follow the instructions to prevent health damage.
Medical device
The Deskbike’s aim is to train the physical body. However, the Deskbike is not covered by the Medical Devices Directive (class 1). In case of illness or disability, contact a doctor or physiotherapist to find a suitable medical device.
Environment / packaging
Deliver cardboard and polystyrene separately at the waste separation station of your municipality.
Shipping
The Deskbike orders are sent to various countries via the social workplace of Ferm Werk. They are responsible for the daily packing, assembling and shipping. The enthusiastic employees at Ferm Werk are happy to work with your order.
More questions? Don’t hesitate to ask and contact us!
